Our company is committed to responding to customer fault reports as quickly as possible. We work with short deadlines, so you can expect immediate onsite intervention, minimizing machine downtime. We can be onsite within 3 days of the fault report, and we respond to inquiries within 24 hours.

Our company is committed to responding to customer fault reports as quickly as possible. We work with short deadlines, so you can expect immediate onsite intervention, minimizing machine downtime. We can be onsite within 3 days of the fault report, and we respond to inquiries within 24 hours.

It is not necessary to transport the equipment as our technicians will come directly to your site, without geographical restrictions. This significantly reduces logistical costs and equipment downtime, allowing the equipment to be reactivated in the production process as quickly as possible.

Onsite service has numerous advantages including: no need to transport machines, faster troubleshooting, cost-effective solutions, and minimal interruption to production processes. Our services aim to cause the least inconvenience to our clients.

If you detect a problem with your machine, please contact us immediately by phone or email. We guarantee to respond to emails within 24 hours. After making contact, we will perform the necessary quick diagnostics and ask for the machine log files for detailed examination. Depending on your needs, we can visit you onsite within three days to resolve the issue.

We mainly deal with the maintenance and repair of industrial fiber laser equipment, including the replacement of optical cables, IPG Photonics modules, Raycus and Max Photonics laser sources, and the replacement of active fibers. These devices are critical components of modern manufacturing processes.

Our experienced technicians use the latest technologies and methods during repairs, restoring every device according to manufacturer specifications. Additionally, every repaired device undergoes a thorough testing process to ensure it operates according to industrial standards.

Our special emergency service allows you to enjoy immediate priority during the repair process. Contact our customer service, and we will ensure that your equipment is operational again as quickly as possible.

Yes, our company offers regular maintenance contracts that help keep your equipment in optimal condition and prevent long-term failures. These contracts can be customized to meet your specific operational needs.

Yes, our customer service is available in several languages to facilitate communication and support with international clients.

Repair costs vary and depend on the type of equipment, the extent of the malfunction, and the price of the required parts. We provide a quote after diagnostics to give our clients a clear understanding of the costs involved.

We offer our services widely across Europe, the Middle East, and also in India. Our goal is to be available and efficient everywhere, regardless of geographic location.

Yes, our service includes providing the necessary replacement parts. We do not sell parts separately; we only supply them as part of our service during the repair of your equipment, as an integrated service.

Yes, we undertake the replacement of optical cables on IPG Photonics and other laser sources alike. Our expert team is available with quick and efficient solutions to ensure the least possible downtime during maintenance.